Shipping Information

We try hard to ensure that you receive the best service possible from our trusted couriers. However, shipping is a complicated process and we are at the mercy of mother nature. Please be aware that we will delay shipping if we feel that there is a chance your package may freeze or over-heat. If we delay the shipping of your package, we will do our best to inform you with as much notice as possible.

 

Cocktail Caddy orders are shipped out each Monday (weather permitting). When the gift order is shipped, an email will be sent with the shipping details and tracking number. The tracking email will be sent to the gift receiver, so they can coordinate to receive the delivery.

  • We ship in discreet, recyclable packages.
  • Packages are bomb proof (not tested with real bombs), with a <0.1% breakage rate.
  • You can pick up in Calgary and save a few bucks.
  • Signature is required and couriers are required to verify your age because it’s alcohol.
  • We cannot leave packages at your doorstep (it's illegal - because it’s alcohol).
  • Gift receivers will be emailed the tracking number the day it is shipped.
  • Reshipping fee = Base shipping fee of $15 + any applicable surcharges.
  • Prefer not to have your package reshipped? Missed your delivery twice? We will keep the package and credit your account for the amount paid for the package, less the return shipping charges and a $10 restocking fee.
  • Orders cannot be cancelled or refunded. All sales are final.
CANADA POST
  • Available for all members in any province.
  • Default courier for all provinces besides Alberta. All rural and PO Box addresses in Alberta will be shipped with Canada Post.
  • Depending on your location, delivery will take between one and 12 business days.
  • One unsolicited delivery attempt will be made.
  • A tag will be left at your door, or in your mailbox notifying you of the failed delivery.
  • Your package will be held for pickup at the nearest post office for 10 business days.
  • Photo ID with a matching delivery address, and your tracking number are required to pickup your package.
  • After ten days, your package will be returned to WineCollective HQ. We will contact you to arrange reshipping. Reshipping charges will apply.

For questions about your delivery, contact Canada Post at 1-800-267-1177.

TRACK YOUR CANADA POST PACKAGE!

FEDEX
  • Default courier for members in Alberta.
  • 2-Day Express service.
  • One unsolicited delivery attempt will be made.
  • If delivery is unsuccessful, the package will be brought to the nearest FedEx depot and held for pickup for five business days, during which time you can contact FedEx at 1-800-463-3339 to request a second delivery attempt.
  • Both FedEx and WineCollective will contact you to notify you about the failed delivery.
  • Photo ID and your tracking number are required to pick up your package at FedEx.
  • After five days, your package will be returned to WineCollective HQ. We will contact you to arrange reshipping. Reshipping charges will apply.

For any questions about your delivery, you can contact FedEx at 1-800-463-3339.

TRACK YOUR FEDEX PACKAGE!